Last updated: May 9, 2026
Customer support
For ticket, refund, event, account, or payment questions, contact us at travel@traviqo.com.
What to include
- Your full name and purchase email.
- Event name and date.
- Ticket reference or order number.
- A clear description of the issue.
Response times
We aim to respond as quickly as possible. For event-day ticket access issues, include “Urgent ticket help” in the subject line.
Payment questions
For card, Stripe, WooPayments, PayPal, refund, or payout issues, provide the order reference and the email used at checkout. Do not send full card numbers by email.