Stripe and Payment Compliance Statement

Security and Fraud Review

To maintain platform integrity and reduce fraud:

• Transactions may be reviewed for suspicious activity.
• Chargebacks and disputes are monitored.
• Fraudulent purchases may be canceled.
• Additional verification may be requested.
• Payment provider rules may require account, identity, organizer, or transaction review.

Card Data

Traviqo does not store full payment card numbers. Payment card handling is managed by approved payment providers according to their own security and compliance standards.

Refund Funding

Refunds are generally processed using the original payment method. Where permitted by law and platform settings, refunds may be funded by the event organizer, the organizer's connected Stripe account, available reserves, or other payment sources associated with the transaction.

Organizer Responsibility

Event organizers are responsible for maintaining sufficient funds to satisfy valid refund obligations, cancellations, chargebacks, disputes, and other payment-related liabilities associated with their events.

Disputes and Chargebacks

Before initiating a chargeback or payment dispute with a payment provider, attendees are encouraged to contact the organizer or Traviqo support to seek a resolution. Traviqo may assist in resolving disputes but does not guarantee a specific outcome. Users agree not to initiate false chargebacks or abusive payment disputes. Traviqo may provide transaction, ticket, communication, check-in, and event records to payment providers, banks, or card networks during dispute review, and abusive chargeback activity may result in account restrictions where permitted by law.

Refunds

Refunds are handled according to the Refund and Cancellation Policy, the event-specific refund policy, organizer terms, payment-provider rules, and applicable law. Billing, refund, chargeback, and payout questions can be sent to billing@traviqo.com.